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Boone County: 130 calls to 911 each month unanswered for more than 60 seconds

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On April 2, Boone County residents vote on whether the county should increase its sales tax to fund improvements to its 911 dispatch center.

Boone County Presiding Commissioner Dan Atwill said there haven’t been any major changes to the center since 1990s. Currently in Boone County, 130 calls each month take more than 60 seconds to answer, while industry standard dictates that most calls are processed within 15 seconds.

Columbia City Manager Mike Matthes said the joint communications and 911 dispatch center needs to keep up with Boone County’s growing population.


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